Refund & Return Policy
1. Overview
At Douqian, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, you have the option to return or exchange it under the terms outlined below.
2. Return Eligibility
- Items must be returned within 14 days of receipt.
- Products should be in their original condition, unworn, unwashed, and with all tags attached.
- Returns of items marked as "Final Sale" or "Non-Returnable" cannot be accepted.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support at mareasanhe@gmail.com within 14 days of receiving your order.
- Provide your order number and reason for return.
- Our team will guide you through the return process.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Refund Process
- Once we receive your returned item, it will be inspected for eligibility.
- Refunds will be processed within 7-10 business days after the return is approved.
- Refunds will be issued to the original payment method used at the time of purchase.
6. Exchanges
If you would like to exchange an item for a different size or color:
- Please return the original item and place a new order for the desired item.
- Follow the return process outlined above.
7. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
- We will provide instructions for a return and cover the return shipping costs.
8. Contact Information
For any questions or concerns regarding returns and refunds, please contact us at:
- Email: mareasanhe@gmail.com