Shipping Policy
At Douqian, we are committed to providing you with the best shopping experience, including reliable and efficient shipping options. Please read our shipping policy carefully:
International Shipping
- We offer international shipping to select countries. Shipping costs will vary based on your location and the weight of your order.
Free Shipping
- Enjoy free shipping on orders over HKD 4,000. This is our way of saying thank you for choosing sustainable fashion!
Shipping Costs for Orders Over HKD 4,000
- For orders exceeding HKD 4,000, a shipping charge of HKD 380 will apply. This fee helps cover the cost of handling and shipping your items securely.
Express Shipping
- We also offer express shipping for all orders. The cost for express shipping is HKD 800, ensuring that your items arrive as quickly as possible.
Processing Time
- Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Times
- Standard international shipping delivery times may vary based on your location. Typically, you can expect your order to arrive within 7-21 business days after it has been processed.
- Express shipping will generally deliver within 3-7 business days.
Customs and Duties
- Please note that any customs duties or taxes incurred upon delivery are the responsibility of the customer. We recommend checking your local customs regulations for more information.
Contact Us
If you have any questions or need assistance with your order, please contact us at mareasanhe@gmail.com. Our customer support team is here to help!
Thank you for choosing Douqian!